Fiber Telecom has a flagship that we proudly show, the customers support service.
For us, customers are not a code or a ticket number, they are real people with their own name. All details are clearly registered in our CRM which immediately puts them in contact with a specialized technician who perfectly knows the customer and the services that are provided to him.
The helpdesk service team guarantees to our customers a qualified response able to identify any problem from the first contact, defining the actions and the times for service recovery.
"The strength of the team is each individual member. The strength of each member is the team."